WPHelpDesk – WordPress Ticketing Plugin Reviewed

Ticket systems have always been a good way for company employees to talk internally and to provide quick support to clients. However, the default WordPress platform doesn’t come with any features that could provide something like this and there are only a handful of plugins that try to provide the features of dedicated help desk software. However, the WordPress HelpDesk plugin rises above our expectations as it provides superior functionality and a very intuitive user interface. This plugin doesn’t just provide a simple ticket system for your organization, but it also provides a handful of features that take full advantage of WordPress as a platform.

WP HelpDesk Features

The WordPress HelpDesk plugin is easy to integrate with your website and is simple to configure. In order to make the interface intuitive and easy-to-use (without any special training) the whole system was built to look much like a mailing client. Thus, organized teams can provide seamless email-like support and easily forward messages. You can even respond to tickets with stylish HTML formatting which is provided by the text editor that WordPress provides out of the box.

But how will you receive the tickets from clients in the first place? Well, there is a variety of methods, but the most useful one is that you can use just about any contact form to submit tickets to your HelpDesk system. This also includes plugins and add-ons such as Contact Form 7 and Gravity Forms. The cherry on the cake is that you can turn user-submitted comments into tickets with a single click. Additional features include powerful filters, hooks and premium support which will answer your questions within 24 hours.

The Pricing Plans

The price of the HelpDesk plugin is probably the only thing that you may not like as it will require you to invest a bit of money. If you just want to use this powerful plugin on a single website, then the Personal license is enough for your needs and it will only cost you a one-time fee of $97.

If you have several websites, then a Business license is needed to use the plugin on multiple WordPress installations. The cost for this license is a one-time fee of only $199 which means that if you have three or more websites, it is immediately worth it more than two Personal licenses. Finally, there is even a special deal available for developers and agencies who wish to use the plugin on their own websites as well as future projects for their clients. The cost is a one-time fee of $429 which is certainly worth it for larger teams. All of these pricing plans include one year of free upgrade and support as well as an unlimited number of tickets and agents.

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